Sales FAQ :

1. How to know our rim quality?

Gather carbon rims is made with EN Standard ,our European customer take our rims to do with UCI tests and passed 100% ,since they buy our rims/wheels with their own brand on the surface , we don't show their UCI certificate here.

 

2. How Does OEM Service Going?

OEM Service is supported ,if you have your own design for rim ,welcome to open mould here and sell your personal rims. If for our factory mould ,we don't ask for MOQ for OEM.

 

3. What is our aftersale service?

We will carefully check the goods quality before shipment. If there are some unexpected problems happen, we sincerely hope to solve the problemswith you friendly through following ways:

If the package is broken because of the Express, you can complain with them.

Man-made damaged, buyers take full responsibility.

When you get the wheels and find the problem ,please contact me at the first time to make the problem solved easier.

 

4. What is warranty service?

Rims bought from our company can be warranty for 5 years .Even for carbon rims ,please use your bicycle in a correct way ,don't crack the rims on purpose just to test its stiffness and then ask for a warranty ,we don't accept the man-made sabotage. For normal breaking of rim ,please send here detailed broken photos including barcode number beside the valve holes.We will replace a new rim for you after our QC audit.